English Heritage's strategic plan was to return to their control any catering operation within a Heritage venue that was visited by more than 50,000 visitors per annum.
Our services have supported the development of their own catering team and the application of key delivery standards within operating locations...
... The Russell Partnership was commissioned to provide guidance and support to develop a format that would be utilised across regions in order to standardise the quality of service. This included the complete food specification, from the cutlery through to the development of training manuals and the recruitment of staff. One of the key factors was to highlight the use of local produce and the benefit to the community...
... English Heritage have utilised a collection of the Partnership's consultancy services, including commercial benchmarking, business re-engineering, design development, operational management training, event planning support and operational mobilisation across their estate.
