Arena Leisure PLC

Case Study

Arena Leisure PLC

Arena Leisure PLC commissioned Russell Partnership Consulting as corporate Catering Consultants to evaluate their outsourced business model. A sustained operational and strategic evaluation of all venues and incumbent operators was undertaken to establish the optimum customer focussed and commercial operating framework.

The catering reviews identified the opportunity to create Arena Leisure Catering Limited, a separate in-house operating company. The establishment of the new operating company, cited by the MD as the “best decision made to date for Arena Leisure PLC”, has enabled Arena Leisure to drive and deliver improved customer service delivery, innovation and commercial performance.

2011 saw Arena Catering appointed to cater at London 2012.

CASE STUDIES

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