This program is for all new general managers across this hotel group, with all managers attending within their first 90 days on the job. These training session are delivered across the USA by trainers and facilitators from the hotel group. This is all with the goal of working towards earning General Manager Certification as part of the hotel group professional development journey.
Key takeaways from the program include,
The HMP program is delivered over five days where participants learn and share industry strategies and best practices. The program is also customised to each participant based on the style of hotel they operate and their own learner profile. Participants do a wide range of activities, break-out sessions and a hotel simulation exercise designed by us in partnership with the hotel group.
We have worked very closed with the hotel group training team to create a fully customised version of HOTS, our hotel simulation program. This is delivered in two separate sessions and the participants work through one simulated year of hotel operations. The starting scenario here is a hotel with some existing issues which need to be quickly resolved in order to drive success for the property. During the first six months of operations the participants focus on the areas of sustainability, refurbishment, training and guest amenities. Following this in the final six months they focus on marketing and rates / revenue management.
Participants are split into teams and each team manages one hotel within the competitive market. Working in this manner also builds team-working and leadership skills.
This highly successful program is now as also delivered by the hotel group in the Europe, Middle East and Africa region, with further plans to launch soon in Asia Pacific.
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Student business game powered by the HOTS Simulation Program.
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One day simulation training session delivered with 100 General Managers in Jakarta, Indonesia.