House of Commons
The Partnership was commissioned by the House of Commons to undertake catering benchmarking across the diverse catering operations within the House of Commons. This included all operations from MP's dining and hospitality to employee catering across the Palace of Westminster and Portcullis House.
In summary, the scope included initial research and facilitated user workshops to identify current trends and users needs including; one-to-one interviews with MPs,...
... operational benchmarking, the creation of an operational SWOT and feedback, financial benchmarking and utilisation of the Russell Partnership commercial models to identify potential financial savings within the operation. The Partnership also undertook an internal process review including departmental interviews, reviewing the HR structure, IT support, Health and Safety, Procurement, Food and Beverage Controls, and Training and Learning.