Charlotte Harbour

Head of Innovations

Charlotte has been working with Russell Partnership Collection for six years and is currently leading the Innovations and Graphic Design Team. Charlotte is responsible for strategic and editorial literature and report development, aesthetic design of projects, concept origination and implementation, apprenticeship training and marketing management. Charlotte’s key areas of strength within strategic direction are nutrition, psychographics, sustainability and guest experience.

Charlotte has been supporting Russell Partnership Collection Team with the Expo 2020 Dubai Project since it’s commencement in April 2016. Charlotte’s responsibilities have been diverse in nature and vocation and as such have delivered numerous opportunities for contributions across the food and beverage, hospitality and legacy strategies.

Charlotte’s Expo 2020 journey initiated as Programme Manager and Document Controller, where she called upon organisational, communication and logistic skills to develop deliverable schedules, Gantt charts and report templates for Russell Partnership Collection team to utilise. Charlotte was also trained on Aconex by the document control team at the Expo 2020 offices in Dubai and continues to lead the management of Russell Partnership Collection portal.

Charlotte’s role at Expo 2020 advanced into document creation, policy development and strategic support. Charlotte has been responsible for the development of elements throughout the food, hospitality and legacy strategies with particular focus on recommendations relating to outlet styles and brand mix, nutrition, user profiles, sustainability, ethics and outlet locations.

Charlotte has also been responsible for the development and delivery of the Food Ethos, Gastronomy and Hospitality Narratives and the application of psychographic profiling to inform user group food and service requirements. Charlotte has worked extensively with Russell Partnership Collection team to cultivate relevant information to design, develop and finalise the Food and Beverage Strategy Report, Hospitality Strategy Report and the Legacy Strategy Report. Charlotte continues to work closely with the team to ensure the optimal delivery of reports in regards to aesthetic, prose and areas relating to nutrition and psychology.

In regards to operational experience, Charlotte was appointed Interim Programme Manager for Catering during the Rugby World Cup 2015. Her role was integral to the efficiency and productivity of the Catering Team, as she utilised her organisation skills to supervise team deadlines and support communication between Regional Coordinators and Catering Managers. During the operational phase of the Rugby World Cup 2015, Charlotte supported the Catering Team on venue for the six-week duration of the tournament.

Charlotte is in the 5th year of her Bachelor of Science Nutritional Therapy degree at the University of West London and utilises this practical knowledge to support nutritional based projects and audits. Charlotte has completed a research placement with the Ultra Wellness Center in Massachusetts, a leading clinic for Nutrition and Functional Medicine. She continues to mentor students at CNELM in Surrey. Charlotte also has qualifications in Adobe InDesign, CIM Marketing and Psychology.

Team

David Russell

David Russell

Founder and Chairman

Michelle Harbour

Michelle Harbour

Office of the Chairman

Darren Moore

Country Director (United Arab Emirates)

Peter Lucas

Executive Director

PeterRussell

Peter Russell

Operations Director

James Nichols

Consultant

David Barry

Consultant

James Johnson

Consultant

Gary Marshall

Consultant

James Stanley

Consultant

Caroline Hawkins

Caroline Hawkins

Consultant

Laurence McCarthy

Consultant

Kirsty Stanley-Hughes

KSH Managing Director

Sue Creed

Consultant

Gabriele Miliani

Gabriele Miliani

Consultant

Neil Johnson

Consultant

Neil Stratton

Consultant

Sian Kingsman

Administrator

Gemma Margetson

Administrative Lead

Chris Orme

Operations Manager

Cherrelle Wallace

Finance

Janine Ramsay

Interior Design Consultant

Chris Royle

Project Analyst

Nicola Lafford

Finance

Heidi Anaya

Head of Education

Anders Justenlund

Russell Partnership Technology Trainer

Hjalte Mansa

Russell Partnership Technology Trainer

John Fong

Russell Partnership Technology Trainer

James Ellerby

Russell Partnership Technology Trainer

Lynn Bruines

Russell Partnership Technology Trainer

Peter Starks

Ambassador

Joyce Ann Starks

Ambassador

Winnie

Office Dog

Dotty

Office Dog

Loki

Office Dog