Heidi Anaya

Head of Education

Heidi Anaya

Heidi has provided simulation support to educational institutions since 2011 and has worked with hospitality educators in over 20 countries.  Prior to joining the team, Heidi’s career in the hospitality industry began in 1991 and has included leadership roles in Operations, Sales, and Human Resources.

Heidi is a trainer of the Certification in Hospitality Business Acumen from the Hospitality Sales & Marketing Association International (HSMAI) and facilitates a number of on-line courses per year in industry.   She has also been a guest lecturer at several hotel schools, both in person and on-line, in the area of Strategic Revenue Management.

Since 2015, Heidi has organized and facilitated the annual EuroCHRIE Challenge, a student competition open to hotel schools in Europe, the Middle East, and Africa.  Combining on-line learning with simulation competition, the Challenge offers students the ability to achieve their Hospitality Business Acumen certification and win cash prizes.

Heidi holds an Associate’s Degree (with Honours) in Hotel & Restaurant Administration from the Southern Alberta Institute of Technology in her native Calgary, Alberta (Canada).

Heidi was the 2018 STR Bridging the Gap Award recipient, which is presented to an industry professional who works to bring industry and education closer together.  She is passionate about giving back to education and uses her extensive knowledge and experience to best guide educators and students alike.


David Russell

David Russell

Founder and Chairman

Michelle Harbour

Office of the Chairman


Peter Russell

Chief Operating Officer and Chief Technology Officer

Darren Tse

Country Director (UK & Europe)

Darren Moore

Country Director (United Arab Emirates)

James Nichols


David Barry


James Johnson


Charlotte Harbour

Head of Nutrition and Nutritional Therapist

Deborah Cordiner

UAE Senior Consultant

James Ellerby

Consultant & Head of Training Development

Jeremy Taylor

Jeremy Taylor

Senior Consultant

Peter Lucas


Kirsty Stanley-Hughes

KSH Managing Director

Gabriele Miliani

Gabriele Miliani


Neil Stratton


Craig Rattray


Neil Johnson



Jessica Kanerva

Registered Nutritional Therapist and Nutritionist (BSc mBANT CNHC)

Hillary Carroll

Registered Nutritional Therapist (BSc mBANT rCNHC)

April Gutensohn

Naturopathic Nutritional Therapist mBANT CNHC

Hannah Bourne

ANTA Registered Nutritional Therapist

Sian Sharp


Gemma Margetson

Administrative Lead

Chris Orme


Cherrelle Wallace


Janine Ramsay

Interior Design Consultant

Anders Justenlund

Russell Partnership Technology Trainer

Hjalte Mansa

Russell Partnership Technology Trainer

John Fong

Russell Partnership Technology Trainer

Lynn Bruines

Russell Partnership Technology Trainer

Peter Starks


Joyce Ann Starks



Office Dog


Office Dog