James Nichols

Consultant

James Nichols

James has spent his career working in the Hospitality, Retail and Hotel Industries, in a number of capacities such as: General Manager, Operations Director, Managing Director and now Consultant with Russell Partnership Collection. James is responsible for delivering tactical food and beverage advice and delivering creative solutions to the clients he works with in industry and education. James has recently worked with: Museum of London, Ulster University, Loughborough University, Ascot Racecourse, ADNEC, BBC and The Really Useful Theatre Company. James also supports the wider partnership and other ongoing strategic and design projects, as well as undertaking a number of interim and senior management support roles.

James’ operational experience is valuable to the work he undertakes within both industry and education sectors. James shares his time consulting on technology within hospitality and events, delivers training to General Managers and Hotel Directors worldwide across the portfolio of customers utilising Russell Partnership Technology software (including Marriott International and Wyndham Hotels). Recent projects have included working with Ascot Racecourse for the annual Royal Meeting utilising the Russell Partnership Technology ‘near real time KPI tool’ across the site, to aid the performance of operations and allow the executive team to monitor catering performance minute by minute. The development and integration of the KPI by RP tool in recent years, has been critical in ensuring performance standards are continually improved year on year at Ascot Racecourse.

Prior to joining the Partnership, James started his career with the Hotel du Vin Group, where he worked in the capacity of General Manager from the age of 26, within three of their boutique properties. James is an Acorn Award Winner – an award which recognises the top managers under the age of thirty in the hospitality industry. James’ leadership style and tenacity to build on customer service levels and company performance, won him several in-house accolades for highest mystery customer and best hotel. James went on to develop his family-owned food, beverage and retail business – Caracoli. As co-owner and working as Operations and then Managing Director, he expanded the business from a single site into five successful locations, including central production kitchens with a Head Office. He was fully responsible for site acquisition, design, project management and everyday operations for each of the locations. Caracoli was voted The Telegraph Magazine Best Small Shop in Britain ‘for food’ award in 2012.

James remains close to the industry through attendance at relevant forums and events as well as speaking and participating in panel discussions relating to industry trending topics.

Team

David Russell

David Russell

Founder and Chairman

Michelle Harbour

Michelle Harbour

Office of the Chairman

Darren Moore

Country Director (United Arab Emirates)

Peter Lucas

Executive Director

Peter Russell

Operations Director

David Barry

Consultant

James Johnson

Consultant

Gary Marshall

Consultant

James Stanley

Consultant

Charlotte Harbour

Head of Innovations

Caroline Hawkins

Caroline Hawkins

Consultant

Laurence McCarthy

Consultant

Kirsty Stanley-Hughes

KSH Managing Director

Sue Creed

Consultant

Gabriele Miliani

Gabriele Miliani

Consultant

Neil Johnson

Consultant

Neil Stratton

Neil Stratton

Consultant

Sian Kingsman

Administrator

Gemma Margetson

Administrative Lead

Chris Orme

Operations Manager

Cherrelle Wallace

Finance

Janine Ramsay

Interior Design Consultant

Chris Royle

Project Analyst

Nicola Lafford

Finance

Heidi Anaya

Head of Education

Peter Starks

Ambassador

Joyce Ann Starks

Ambassador

Winnie

Office Dog

Dotty

Office Dog

Loki

Office Dog