James has spent his career working in the Hospitality, Retail and Hotel Industries, in a number of capacities such as: General Manager, Operations Director, Managing Director and now Consultant with Russell Partnership Collection. James is responsible for delivering tactical food and beverage advice and delivering creative solutions to the clients he works with in industry and education. James has recently worked with: Museum of London, Ulster University, Loughborough University, Ascot Racecourse, ADNEC, BBC and The Really Useful Theatre Company. James also supports the wider partnership and other ongoing strategic and design projects, as well as undertaking a number of interim and senior management support roles.
James’ operational experience is valuable to the work he undertakes within both industry and education sectors. James shares his time consulting on technology within hospitality and events, delivers training to General Managers and Hotel Directors worldwide across the portfolio of customers utilising Russell Partnership Technology software (including Marriott International and Wyndham Hotels). Recent projects have included working with Ascot Racecourse for the annual Royal Meeting utilising the Russell Partnership Technology ‘near real time KPI tool’ across the site, to aid the performance of operations and allow the executive team to monitor catering performance minute by minute. The development and integration of the KPI by RP tool in recent years, has been critical in ensuring performance standards are continually improved year on year at Ascot Racecourse.
Prior to joining the Partnership, James started his career with the Hotel du Vin Group, where he worked in the capacity of General Manager from the age of 26, within three of their boutique properties. James is an Acorn Award Winner – an award which recognises the top managers under the age of thirty in the hospitality industry. James’ leadership style and tenacity to build on customer service levels and company performance, won him several in-house accolades for highest mystery customer and best hotel. James went on to develop his family-owned food, beverage and retail business – Caracoli. As co-owner and working as Operations and then Managing Director, he expanded the business from a single site into five successful locations, including central production kitchens with a Head Office. He was fully responsible for site acquisition, design, project management and everyday operations for each of the locations. Caracoli was voted The Telegraph Magazine Best Small Shop in Britain ‘for food’ award in 2012.
James remains close to the industry through attendance at relevant forums and events as well as speaking and participating in panel discussions relating to industry trending topics.