Peter Russell

Operations Director

PeterRussell

Peter manages global operations and leads the training team for our suite of industry leading training and development programs, which includes business simulation programs focussed on hotel, restaurant and service management. These programs are utilised by both industry and education to deliver training and development across a range of areas including: operations, revenue management and menu engineering.

Peter speaks at hospitality conferences worldwide on the utilisation of technology for learning & development and has also completed the Cornell Certificate in Hotel Revenue Management. He is also a member of the International Society of Hotel Consultants.

Peter leads the Russell Partnership Technology team in developing new approaches to utilise Business Intelligence (BI) for both collecting and presenting business and operational performance data. BI harnesses the power of technology to analyse and present data in a format which can be readily understood and then acted upon by senior managers and business leaders. Peter has led the project where he developed a KPI collection tool for Royal Ascot, which included a data collection element linked with a near real-time online dashboard. This tool allowed for trends to be analysed and acted on much quicker and more efficiently than in the past.

Peter works to create bespoke simulations, which model environments and test scenarios. These models allow for multiple scenarios to be tested and validated before agreeing on the best route forward. Peter has delivered multiple projects utilising this methodology to examine issues such as hotel feasibility and major event modelling.

Peter delivers technology reviews and consultancy to clients looking to drive their usage of technology and move to more efficient ways of working. Implementing new technology can provide real world return on investment, which is something Peter is passionate about.

Team

David Russell

David Russell

Founder and Chairman

Michelle Harbour

Michelle Harbour

Office of the Chairman

Darren Moore

Country Director (United Arab Emirates)

Peter Lucas

Executive Director

James Nichols

Consultant

David Barry

Consultant

James Johnson

Consultant

Gary Marshall

Consultant

James Stanley

Consultant

Charlotte Harbour

Head of Innovations

Caroline Hawkins

Caroline Hawkins

Consultant

Laurence McCarthy

Consultant

Kirsty Stanley-Hughes

KSH Managing Director

Sue Creed

Consultant

Gabriele Miliani

Gabriele Miliani

Consultant

Neil Johnson

Consultant

Neil Stratton

Consultant

Sian Kingsman

Administrator

Gemma Margetson

Administrative Lead

Chris Orme

Operations Manager

Cherrelle Wallace

Finance

Janine Ramsay

Interior Design Consultant

Chris Royle

Project Analyst

Nicola Lafford

Finance

Heidi Anaya

Head of Education

Anders Justenlund

Russell Partnership Technology Trainer

Hjalte Mansa

Russell Partnership Technology Trainer

John Fong

Russell Partnership Technology Trainer

James Ellerby

Russell Partnership Technology Trainer

Lynn Bruines

Russell Partnership Technology Trainer

Peter Starks

Ambassador

Joyce Ann Starks

Ambassador

Winnie

Office Dog

Dotty

Office Dog

Loki

Office Dog