Due to the rapid and successful expansion of the Capital Hospitality brand, the need arose very quickly for internal policies and operational procedures to be completely reviewed.
With a view to operating more efficiently, both Culinary and Operations teams decided to dissect their current processes and look for ways to work smarter, quicker and more effectively. With a strong operational background, Russell Partnership Collection was asked to observe current process, offer guidance, recommendations and look for opportunities to improve procedures.
As a result of spending extensive time in kitchens, overseeing various events and working hands-on with Capital Hospitality, Russell Partnership Collection was able to review, re write, produce and implement over 100 brand new Standard Operating Procedures.